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Debug — Troubleshoot a Specific Application

Run the application in debug mode

To obtain more detailed error messages, run applications in debug mode. This approach helps, for example, when an application requires additional startup information.

To start an application on the ThinClient in debug mode:

  • Right-click the application icon to open the context menu
  • Select the submenu items Scripts > Launch in a Terminal [debug]
  • The application launches alongside a terminal window. Use the application as usual. Messages, warnings, and errors from the application appear in the terminal window.

Attach the debug output to a support ticket.

  • The terminal window's additional information's also written to the client log.
  • Download the client log from the management server under Basic Settings > Log Files.
  • Upload the log to the openthinclient Support Center or send it via email in response to a previous ticket notification.

Connecting to the ThinClient via SSH

By default, an SSH (Secure Shell) daemon runs on the ThinClient’s Linux system. Configure this daemon in the hardware settings.

To connect to it from another computer, use the following credentials:

  • User: tcos
  • Password: The password specified in the basic settings (default: 0pen%TC)
  • Example: ssh tcos@192.178.0.14

On Windows, use PuTTY.

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