Troubleshooting (EN-US)
EN-US translation
Audio — HDMI and DisplayPort
To enable HDMI/DisplayPort audio, first, follow the instructions in the "Configuring Audio Device...
Boot Error — Specify the Correct Mode Name
Error when booting a thin client If the thin client automatically detects the VGA mode when attem...
Boot Errors — Troubleshooting PXE Boot
Preparing for a PXE boot Ensure PXE Boot is enabled on the client and set as the first option in ...
Citrix — Optimize Camera Performance and Prevent Freezing
Since version 2021, webcams may exhibit performance limitations when using HDX in Citrix due to p...
Debug — Troubleshoot a Specific Application
Run the application in debug mode To obtain more detailed error messages, run applications in deb...
FreeRDP
Display Issues with Intel Graphics Cards
Artifacts occasionally occur on hardware with Intel graphics cards (e.g., PCI-ID 8086:22b1). The...
Idle Timeout
Symptom An RDP session may disconnect from the server due to inactivity or a timeout. On the thin...
Microphone Troubleshooting
If the microphone isn't working during a remote desktop session with FreeRDP, the following steps...
Ensure the Microphone Routes to the Windows Session.
Symptom Verify the Windows session detects an audio input device or microphone by opening Audio S...
Horizon Client — Black/Blank Monitor Display
Introduction If a user sees a blank or black screen when launching the Horizon Client, several fa...
Intel — i915: Monitor Detection with Daisy Chaining Requires Improvement
Description When using monitors with DisplayPort daisy chaining (MST functionality) with Intel gr...
Intel — i915: Monitors Turn Off Randomly
FIFO underrun Scenario This error occurs with multiple high-resolution monitors. Observation A mo...
Login — Default Settings
Web interface address and port Access the web interface of the openthinclient Management Server w...
Mouse Pointer — Jumping Artifacts
Due to an issue with certain graphics cards, jumping mouse pointer artifacts may occur on a thin ...
Blacklisting Module
Sometimes, it's necessary to specify that individual modules load manually on clients. This proce...
OpenVPN
To disconnect or reconnect the OpenVPN connection, To disconnect or reconnect an existing connect...
Virtual Appliance — Downgrade Virtual Hardware Version 19
The openthinclient Virtual Appliance ships for VMware with a specific VM hardware version. The cu...
Virtual Appliance — Optimize Logging in .Xession-Errors
Symptoms Because the system lacks a sound card, ALSA (Advanced Linux Sound Architecture) continuo...
VNC — Optimize Connection to the Thin Client
Symptom On some Intel hardware (e.g., BLACK.DICE, 1688, 1658), the utilization of a CPU core jump...